Thursday, 4 July 2013

Dunk that Donut Bitches - just not at Timmys!


UPDATE - Tim Hortons has failed me.


I wasn't expecting to get a letter from the president or anything. I WAS hoping for a little something along the lines of 'it's something we are planning on in the next three years' or some shit like that. This letter reads like the most polite 'go fuck yourself and your diseased ass' I have ever read. I don't think that we are going to see a GF muffin at Tim Horton's ....maybe ever.

And that sucks.

I thought that once I threw it in the mix with the likes of Dunkin' Donuts, that they could hold their own. Not so. 1 in 133 Canadians have Celiac Disease and more are looking for a Gluten Free diet because they want to be cool like us Celiacs. I thought Tim's might give a little shit about that. Not so.

Don't get me wrong, I am still swinging by the drive through for a Medium Mocha Iced Capp today. Because they are delicious. I just wish I had the option of having a donut too.


Dear  Laurie,
Thank you for your interest in Tim Hortons products and thank you for taking the time to contact us with your suggestion for gluten-free products.
At Tim Hortons we are aware of the daily challenges faced by our guests with special dietary needs and this is an important issue for us.  Each guest call and suggestion is logged and tracked in our database so it can be reviewed by our Research and Development group who are responsible for new product development.  In addition to monitoring our guest suggestions, we are also closely monitoring statistics and information on conditions like Celiac Disease, Diabetes, Food Allergies, and Heart Disease.
As you are aware, at this time we do not offer a Gluten-Free baked good, however for your reference our allergy information sheet is attached.  We hope you find this useful in determining which of our products might be suitable for your diet.
We appreciate your suggestion for the addition of Gluten Free choices to the Tim Hortons menu.  It is through listening and reacting to our valued guests that the Tim Hortons chain has been able to achieve and maintain our success to date.  Please call us on the toll free guest service number at 1-888-601-1616 if you would like to discuss this further.

Best Regards,




The TDL Group Corp.
Manojie,

No comments:

Post a comment